Frequently Asked Question

What happens if the product I have ordered is out of stock?

Should the product you have ordered be out of stock, you will be notified immediately. We will always be able to give you an estimated delivery time for your item. Out of stock items usually take between 3-5 working days to fulfil.

Which areas do you deliver to?

All orders are shipped from Cape Town, South Africa. We have nationwide delivery options available but these will incur additional costs and varied turnaround times.

What size will fit my dog/cat?

If you are unsure of what size item you need to make your furbaby completely comfortable, please contact us for some assistance.

We are happy to help!

Questions

Didn’t Answer Your Question? 

If you can’t find the answer to your question here then please feel free to contact us at info@jdcollab.co.za or call us on: 079 510 6993 and we can help you.